Frequently Asked Questions
When will my order ship?
Ready to Ship items will ship within 3 business days. Please see the Home page here for current turnaround times for Made to Order items.
Your jewelry will ship First Class USPS for free in the United States. International shipping is a flat rate of $12.00. If you would like it to ship faster, you can upgrade to Priority Shipping at checkout.
Estimated Delivery Time
These days, it is hard to say for sure, as there are so often delays with the USPS. You will receive a tracking number when your order ships though, so you can track it all the way to your door.
Secure Ordering & Payment Options
You can use PayPal or any major credit card to purchase my jewelry. Everything is, of course, very safe and secure!
Returns & Refunds
All of my work is 100% guaranteed. If there is a problem with the craftsmanship of my work for any reason, or an item arrives in a damaged condition, I will repair or replace whatever I need to. However, if you change your mind or an item doesn't fit properly, I will not accept returns. Please feel free to ask any questions prior to purchase to make sure you are getting exactly what you want.
If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.
When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.
We use the information we collect in various ways, including to:Provide, operate, and maintain our website
Improve, personalize, and expand our website
Understand and analyze how you use our website
Develop new products, services, features, and functionality
Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
Send you emails
Find and prevent fraud
silversparrowdesigns.com follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information.
Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity. silversparrowdesigns.com does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.