Frequently Asked Questions

​When will my order ship?

Ready to Ship items will ship within 3 business days.  Please see the Home page here for current turnaround times for Made to Order items.  

 

Shipping

Your jewelry will ship First Class USPS for free in the United States.  International shipping is a flat rate of $12.00.  If you would like it to ship faster, you can upgrade to Priority Shipping at checkout.

Estimated Delivery Time

These days, it is hard to say for sure, as there are so often delays with the USPS.  You will receive a tracking number when your order ships though, so you can track it all the way to your door.

Secure Ordering & Payment Options

You can use PayPal or any major credit card to purchase my jewelry.  Everything is, of course, very safe and secure!

Returns & Refunds

All of my work is 100% guaranteed.  If there is a problem with the craftsmanship of my work for any reason, or an item arrives in a damaged condition, I will repair or replace whatever I need to.  However, if you change your mind or an item doesn't fit properly, I will not accept returns.  Please feel free to ask any questions prior to purchase to make sure you are getting exactly what you want.

Anything Else?

If you have any other questions, please feel free to reach out to me on the contact page here, or email me at kristi@silversparrowdesigns.com.

Privacy Policy

 

At silversparrowdesigns.com, accessible from https://www.silversparrowdesigns.com, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by silversparrowdesigns.com and how we use it.

This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in silversparrowdesigns.com. This policy is not applicable to any information collected offline or via channels other than this website.  By using our website, you hereby consent to our Privacy Policy and agree to its terms.  The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

 

If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.

 

We use the information we collect in various ways, including to:Provide, operate, and maintain our website

Improve, personalize, and expand our website

Understand and analyze how you use our website

Develop new products, services, features, and functionality

Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes

Send you emails

Find and prevent fraud

Log Files

 

silversparrowdesigns.com follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information.

 

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.  silversparrowdesigns.com does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.